Frequently asked questions
Before Harness touches real work, ask the hard questions.
Who can see the data? What does a seat cover? How much work is setup? Here are the direct answers — including where the answer depends on your systems, contracts or policy.
Start here
The three questions most teams ask before they consider a first workflow.
How does Harness connect to our internal systems, and who can see our data?
Harness runs on a computer your company controls and starts with no access. You grant each routine only the folder, mailbox, database or API it needs. Local files, credentials and the Harness audit trail stay on that computer.
The complete answer is not “nobody else ever sees it”. The content required for a task can also go to the AI provider, email service, CRM or task system you explicitly connect. If you use a hosted task workspace, the content entered there is stored in that service. Before using personal or confidential data, map those destinations and confirm their access, retention, processing region and contracts. See the data boundary.
How many employees can use it? Do we pay for every person?
You pay per seat, and every seat costs the same — €19 + VAT a month, or €190 a year, which is ten months’ price. A workspace’s digital member, the account that runs the AI on a computer, costs exactly what a person costs.
One seat is the Individual plan. Two or more make a Team, and two is a valid team: one person and one digital member. Up to one fewer than your seats can be workspaces, because one seat is always a person handing out work.
Employees can also submit work or review results through the channels you connect. The number of human accounts available in a particular task system depends on that system, so we do not advertise “unlimited users” without naming the exact channel. See pricing.
How does onboarding work?
Onboarding is self-service and starts with one narrow workflow. Install and activate Harness, connect your AI provider, grant only the sources and actions that workflow needs, define the result and approval point, then run it manually. Review the result and audit trail before you schedule it.
The setup guide, documentation and videos are included. Custom integration work, workflow consulting and individual training are not included in the subscription. Follow the setup guide.
Data & GDPR
What the product can control — and what your organisation still has to decide.
Is Kvantia Harness GDPR compliant?
No software can make every workflow GDPR-compliant automatically. Harness provides useful safeguards: scoped access per routine, separate read/write/send permissions, approval gates and a readable audit trail.
Your organisation still determines the purpose and legal basis, which data is necessary, who may access it, how long it is kept, and whether a DPIA is required. The AI provider and connected services must also be covered by the appropriate agreements and transfer safeguards. Treat Harness as a control layer for your policy — not a replacement for that policy.
Does Kvantia or the AI provider train on our company data?
Harness is not an AI model and does not use your work to train one. It uses the AI-provider product you connect. That provider’s training and retention rules depend on the exact product, contract and settings — a business or API product may have different protections from a consumer account.
Before sending personal or confidential data, verify the provider’s DPA, training setting, retention period, subprocessors and processing region.
Where is our data stored, and how long is it kept?
Harness stores its operational state, credentials and audit trail on the computer running it. Copies in your email, task system, AI provider, CRM or other connected service follow that service’s own storage rules.
Your company should set a retention period for source files, outputs and the audit trail, then delete or archive each copy accordingly. Website account data is covered separately in the privacy policy.
Can we use Harness to screen job applicants?
Harness can reduce administrative work by collecting CVs, removing duplicates, extracting agreed factual fields and organising applications for a person to review.
Automated ranking, rejection or candidate recommendations are a high-risk employment use under the EU AI Act and also raise GDPR profiling and fairness issues. Use those functions only after a dedicated legal/DPO assessment, testing and meaningful human oversight — never as an automatic rejection gate.
Setup & integrations
What “connect it to our systems” means in practice.
Will it work with our CRM, email and internal database?
Harness is designed for scoped folders, mailboxes, databases and HTTP APIs. Compatibility still depends on the exact product, version, authentication method, available API and network access.
We do not promise that every internal system works out of the box. Check the relevant connector documentation and test the first routine against your actual environment before relying on it. Read about connectors.
Do we need an IT team to set it up?
A simple first routine using a supported mailbox, folder or API is designed to be self-service. Your IT or system administrator may still be needed to create a service account, approve API access, configure the network or confirm the company’s data rules.
The rule is simple: Harness can only use access your company has deliberately granted.
Which operating systems are available?
Harness is being built for 64-bit Windows, macOS and Linux. Signed builds are released separately, so the download page is the current source of truth for what can be installed today.
Control & reliability
What prevents a capable model from becoming an unrestricted one.
Can the AI act without a person watching it?
Yes — but only inside the capabilities assigned to that routine. Reading does not automatically allow writing or sending. Outbound or irreversible actions such as sending, spending, deleting and signing wait for a person in the approval queue.
The audit trail records the task scope, sources, actions and approval decision. See the controlled path.
What if the AI gives a wrong answer?
AI models can produce confident but incorrect results. Harness does not make the model infallible. It limits what a mistake can touch, pauses sensitive actions and records the run so a reviewer can inspect the evidence.
Every important routine still needs a named owner, clear acceptance checks and manual testing before it is scheduled.
Can a malicious email or document tell the AI to ignore our rules?
Incoming content can mislead any AI model, so it must never count as permission. An email or document cannot grant itself a new Harness capability: access remains defined outside the content, per routine.
That reduces the possible impact, but it does not remove the need to review sensitive actions and treat external content as untrusted.
What happens if the computer, source system or AI provider is offline?
A run should wait or stop at the failed step rather than silently report success. The audit trail shows where it stopped, and the routine can continue when the required source is available again.
Availability still depends on the connected system, network and provider, so test failure and recovery with the exact connector before treating it as a business-critical promise.
Cost & leaving
What is billed separately, and what happens when the subscription ends.
Is AI usage included in the Harness subscription?
No. The Harness subscription covers the workflow and control software, product updates and security fixes. You connect your own AI-provider account or API key and pay that provider directly at its price; Kvantia adds no AI markup. Usage depends on the model and how much content each routine sends.
What happens to our data if we cancel?
At the end of the paid period, Harness stops running routines. Cancellation does not automatically delete the files, routines, credentials or audit history stored on your computer — business records do not disappear because billing ended.
Your company still needs to follow its retention policy: export or delete local records as required and revoke credentials in the AI provider and every connected system. Read the licence guide.
The economics
What could your first routine give back?
Enter one real recurring process from your office. The calculator estimates the staff-time value that could return to higher-value work — an estimate, not a promise.
Estimate only, not a guarantee. AI-provider usage is billed separately by the provider you connect. Prices exclude VAT.
See pricing and what is includedOne question left?
Ask about your exact system before you connect it.
Tell us the system, data type and workflow you have in mind. We will answer what is supported and what still needs to be checked — without asking you to send passwords or real customer data.